Find answers to common questions about ordering, delivery, trade accounts, and our product range
Opening a trade account is simple. Complete our online Quote Request form, or contact our sales team by phone or email. We will send you a trade account application form, and once approved — usually within 24–48 hours — your account will be set up with access to trade pricing, credit terms, and a dedicated account manager.
We do not impose a strict minimum order value, however our trade pricing and free delivery threshold applies to orders over £500. For smaller orders, a delivery charge may apply. Contact us to discuss your requirements — we are flexible for regular customers.
Yes. We offer a free product sample service for qualified trade accounts. You can request samples via our Sample Request page or by contacting your account manager. Samples are dispatched within 2–3 business days.
Yes. We offer 30-day credit terms for qualifying businesses. Credit applications are assessed based on company trading history and credit profile. Apply when opening your trade account, or speak to our sales team at any time.
Orders placed before 3:00pm Monday–Friday are dispatched same day for next-day delivery to mainland UK. We use reputable parcel and pallet carriers to ensure your order arrives on time. You'll receive a tracking number via email once your order ships.
Yes — UK mainland delivery is free on all orders over £500 (ex-VAT). Orders under £500 incur a standard delivery charge, which varies by weight and destination. Contact us for a delivery quote on smaller orders.
Yes, we deliver throughout the UK including Northern Ireland, Scottish Highlands, and Channel Islands, although delivery times and charges may vary for these locations. Please contact us for specific information for your postcode.
Absolutely. We work with facilities management companies and multi-site businesses to coordinate deliveries across multiple locations from a single consolidated order and invoice. Speak to our team about multi-site accounts.
Clearns is a B2B wholesale supplier. Our pricing is tailored to each trade account based on order volumes, product mix, and contract terms. This allows us to offer genuinely competitive pricing to every customer. Request a quote and we'll typically respond within 24 hours with a full, itemised quotation.
Yes. All our trade pricing includes tiered volume discounts — the more you buy, the more you save. Discounts apply both at the individual product level and across your total order value. Your account manager will structure the best pricing model for your business.
Yes. All chemical products in our range are COSHH compliant, and we provide Safety Data Sheets (SDS/MSDS) for every chemical product at no charge. We can provide audit-ready documentation packages for healthcare, education, and public sector buyers on request.
Yes — our Eco-Friendly Range includes 200+ products that are biodegradable, plant-based, or certified eco-friendly (Ecocert, EU Ecolabel, or RSPO certified). Filter by "Eco-Friendly" in our catalogue or ask your account manager for our green product list.
Often yes. With our extensive supplier network, we can source specialist or hard-to-find cleaning products not currently in our standard catalogue. Contact us with your specifications and we'll respond within 48 hours.
We accept returns on damaged, defective, or incorrectly supplied goods within 7 days of delivery. Goods must be in original, unopened packaging. To initiate a return, contact our customer service team with your order number and a description of the issue.
If your delivery arrives damaged or incomplete, please notify us within 48 hours of delivery. Email info@clearns.co.uk with photos of the damage and your order number and we will arrange a replacement or credit promptly.
Your dedicated account manager's contact details are provided when your trade account is set up. You can also reach the team at info@clearns.co.uk or call +44 (0) 1895 000 000 Monday–Friday, 8am–5:30pm.