Privacy Policy

1. Who We Are

Deep NS Global Ltd (trading as Clearns) is the data controller for personal data collected through this website. Company No. 16917532. Registered: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE. Email: info@clearns.co.uk.

2. What Data We Collect

We may collect the following categories of personal data:

• Contact information: name, email address, phone number, job title, company name
• Order information: delivery addresses, order history, billing details
• Communication data: contents of messages sent to us via forms or email
• Technical data: IP address, browser type, pages visited (via analytics)

3. How We Use Your Data

We use your personal data to: (a) process and fulfil orders; (b) manage your trade account; (c) respond to enquiries; (d) send relevant commercial communications (with your consent); (e) comply with legal obligations; (f) improve our website and services.

4. Legal Basis for Processing

We process your data on the following legal bases under UK GDPR: Contract (to fulfil your order), Legitimate Interests (account management, service improvement), Legal Obligation (tax and compliance), and Consent (marketing emails).

5. Data Sharing

We do not sell your personal data to third parties. We may share data with trusted service providers (delivery carriers, payment processors, email providers) solely to fulfil our services. All processors are bound by data processing agreements. We may disclose data where required by law.

6. Data Retention

Customer and order data is retained for 7 years to comply with financial and tax obligations. Marketing consent records are retained for 3 years after the last interaction. Data no longer required is securely deleted.

7. Your Rights

Under UK GDPR, you have the right to: access your data; correct inaccurate data; request erasure; restrict processing; data portability; object to processing; and withdraw consent at any time. To exercise these rights, email info@clearns.co.uk.

8. Cookies

We use cookies for essential website functionality and analytics. See our Cookie Policy for details.

9. Complaints

If you have concerns about how we handle your data, please contact us in the first instance. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.